The Problem
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Leaks hide because plumbing hides. Supply lines run inside walls, under floors, and through crawlspaces precisely so nobody has to look at them, which means a failure can pour for weeks before the evidence surfaces somewhere unrelated to the source.
Water also travels. It follows joists, runs down the outside of pipes, and wicks through drywall and insulation, so the stain on the ceiling may sit several feet from the pipe that is actually leaking. Chasing the stain instead of the source is how floors get opened in the wrong room.
Poquoson adds its own camouflage: crawlspace leaks drip into sandy soil that swallows water without a trace, and the general dampness of a marsh-side city makes a slow leak's moisture easy to mistake for ordinary humidity.
Poquoson's housing stock sharpens the problem. Most homes here sit over crawlspaces rather than basements, so the under-house plumbing that in other regions gets eyeballed weekly is visited here perhaps twice a year. Leaks below a Poquoson floor enjoy privacy that leaks elsewhere do not, which raises the value of the indirect evidence — the meter, the bill, the smell — that this service is built to read.